Acuity Group Care are always keen to provide the best possible service and to do this we continually check on what we are doing via our audit processes, as well as speaking with with our staff, external partners and professionals who have opportunities to see and judge our work. Above all, we listen to the people that use our services. This process is called quality assurance, which involves:

• Regular reviews with our clients about their care and support needs and how they are being met by us
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• Reports from staff about any difficulties or concerns they might have about our client’s care
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• Regular, careful checks on all service user electronic files, timesheets, and other records
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• Regular supervision meetings between each support worker and their line manager
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• Visits, telephone calls or Microsoft Teams calls by a manager, to all people that use our services so we can hear their views first-hand
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• A bi-annual survey of people that use our services and, where appropriate, their relatives or representatives, to obtain views and opinions
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• Taking note of what the Care Quality Commission has to say about our services and acting on their recommendations for improvement
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The benefits of PASS and openPASS

Our client records are held on our electronic care planning system, PASS. This enables all our client’s care plans and details to be accessed via a computer tablet in their own home by their Support Workers. It also means that any changes to our client’s records can be made in real time. Additionally, our clients are able to share this information with their family members and/or professionals involved in their care, by giving them access to openPASS, should this be something they choose to do.